Open Dental
Why can't I edit this field in Sera?
In Integrated mode, fields owned by Open Dental are read-only in Sera by design.
Quick answer
You are in Integrated mode, where Open Dental owns patients, appointments, providers, operatories, insurance plans and procedure codes. Those fields are read-only in Sera — edit them in Open Dental and the change is reflected back into Sera.
Sera-owned configuration — voice, FAQs, policies, escalation rules, billing and compliance — stays fully editable in Integrated mode. Only the records Open Dental owns are locked.