Eligibility & Benefits
Insurance answers before the chair.
Sera verifies dental coverage in real time and returns plan-level benefits your team can act on — no hold music, no portal logins, no guesswork at check-in.
$0.30 per eligibility check · dollar-for-dollar Benefits Credits · no per-check minimums
New practices start with $7.50 of Benefits Credits included — around 25 eligibility checks before you spend anything.
Real-time, not next week
Checks run against the payer and return in seconds so the front desk isn't blocked.
Benefits your team can use
Coverage status, plan details, and remaining benefits — summarized in plain language.
On the patient record, fully audited
Results are stored on the patient in Sera next to their Open Dental record, with a full audit trail your team can review.
What your team stops doing.
- Sitting on hold with payer phone lines
- Logging into a different portal per carrier
- Re-keying benefits into the patient chart
- Discovering coverage problems at check-in
Insurance verification questions, answered.
- How much does a dental insurance eligibility check cost?
- $0.30 per eligibility check, drawn from Benefits Credits — a prepaid dollar balance. If your balance is $25.00, you have $25.00 to spend across Insurance & Benefits services at their listed prices. New practices start with $7.50 included, around 25 checks.
- When does Sera verify insurance?
- Either immediately after the appointment is booked or one day before the date of service, depending on your insurance verification policy. If an appointment is booked inside the 24-hour window, the check runs immediately.
- How often does Sera re-check insurance?
- If the last successful verification for the same coverage is more than 10 days before the appointment date, Sera re-runs it automatically. Freshness is tied to the coverage, so a change of carrier, member ID, group, plan or subscriber always triggers a new check.
- Am I charged for failed or duplicate checks?
- No. You are not charged for duplicate, skipped, or non-billable failed requests. A successfully submitted billable eligibility request is charged once, regardless of whether the returned coverage is active.
- Do I need Open Dental to use eligibility verification?
- No. Eligibility works for Standalone practices as well. If you are connected to Open Dental, Sera can use the coverage already in your practice system, run its own live check, or use a hybrid of both — and results are stored on the patient record in Sera with an audit trail.
Eligibility guides in the Help Center.
- How does insurance verification work?
- When does Sera verify insurance?
- How often does Sera re-check insurance?
- What are Benefits Credits?
- Why did an insurance check fail?
- Which verification strategy should I use?
New to the workflow? Read how automated dental insurance verification works.